Just a Few of our Satisfied Customers

Satisfied Customers

Our Service

We have produced technical information for our clients from assembly instruction sheets, service letters and technical bulletins to complete parts, operators, service and troubleshooting manuals. We have completed many technical writing projects for our customers including:

  • Documentation Development
  • Interactive Development
  • Training
  • Digital Photo Manipulation
  • Exporting XML
  • EDD Creation
  • Product Delivery to Web
  • Digital Photography
  • Document Design
  • Digital Videography
  • Technical Illustration

Our Software

Our software expertise consists of many packages including:

  • Adobe FrameMaker
  • QuarkXPress
  • Adobe InDesign
  • Adobe Photoshop
  • Adobe Illustrator
  • Macromedia FreeHand
  • SolidWorks
  • AutoCAD
  • Adobe Acrobat

Our Equipment and Services

With the range of information we produce, we have developed our equipment and facilities to accommodate these technical writing projects. Our facilities and equipment include:

  • Shop Facility/Tools
  • Digital Cameras
  • Digital Video Camera
  • PC Based Office
  • Digital Color Printing
  • High Speed Digital B/W Printing
  • Wide Format Printing
  • FTP File Transfer

Confidentiality

BackStreet Media’s number one priority is to maintain your confidence in knowing that when you work with us on new  product designs, you will not have to worry about the security of your products. We work closely with our customers and employees to insure a high level of trust is maintained through each technical writing project from completion and beyond.

10 Reasons to Outsource Your Technical Writing…

A professional technical writing firm will be able to handle every aspect of your technical writing. For example, when you outsource to BackStreet Media, you get a combination of senior level technical writing consultants, editors, developers, graphic designers, and system engineers who pull together to learn and document your products. Combining the various levels of expertise provides a powerful technical writing team that delivers solid results.

Hiring even one employee in-house can be expensive. Consider the following expenses for bringing at least one employee on-site to do all your technical writing projects.

Personal Expenses per Employee:

  • Insurance – Health, dental, life insurance?
  • Vacation/Sick/Personal – A minimum of 14 days plus holidays?
  • Retirement – Do you match retirement, 3%, 6% or more?

Resources per Employee:

  • Software – Are you aware of how much technical writing software cost to purchase and maintain?
  • Training – Do you have to train your technical writer on the latest software?
  • Computer equipment – To get a good computer, and hopefully multiple monitors, for optimum work efficiency, are you aware of the cost?
  • Office – Have you added the cost of office space, cubicles, desks, chairs, phones, paper, sticky notes, pens, pencils, ink, heating and air conditioning, and more?

A professional technical writing firm will already have all of the above. When you outsource technical writing to an established firm, they will have the necessary tools to complete your project effectively. You will not need to concern yourself with finding and paying for the appropriate software and all those other costly expenses.

In the end, hiring an outsourced technical writing firm cost less than an in-house employee.

When you outsource, you do not pay someone to sit at a desk like you would an on-site employee. If you pay for a document to be produced, you only pay for the document, not the technical writer spending time chatting with an office member, taking a break, or anything that in-house employees do while at work.
Successful manufacturing companies typically produce many versions of many different products. If you have an influx of new documentation that needs to be written, an outsourced technical writing team can handle the workload. Whether you need to increase productivity to handle multiple projects or back down to a few projects, you can scale an outsourced technical writing team as needed.
We see sales, support, and development teams referring to documentation we have produced for their company’s products on a daily basis. For example, sales teams refer to documentation when customers have specific pre-sales, upgrade, or general questions about the functionality or user-friendliness of their products. Support teams refer customers to documentation to answer specific questions after they have purchased the product. And development teams refer to documentation to learn how a previous feature worked developed by another programmer.
Your technical writing team provides knowledge of the most effective methods for communicating with customers. Technical writing can be in the form of a searchable online help document, a downloadable pdf file, a knowledgebase, or a printed manual. Regardless, your technical writing services team will be able to develop documentation that communicates to your clients and customers effectively.
When you outsource to BackStreet Media, you get a customized documentation solution. Your new outsourced team will have experience in implementing a variety of technical writing plans for previous clients and can adapt, modify, or implement solutions that work best for your products. Best of all, you get a fresh perspective on your technical writing needs. Outsourcing your technical writing projects will be a great opportunity to get a new perspective on your technical writing goals.
You get to set expectations, deliverables, timelines, and even budget. In fact, you have more control over an outsourced technical writing consultant than you do an in-house employee. When you outsource technical writing, you are paying for the end product.
Start with a small technical writing project such as a how-to guide or installation document and learn how effective it can be for your business. Outsourcing technical writing is not for everybody. But if time and money are important to you, allocate a project to an outsourced technical writing firm. A typical project takes about 2 to 4 weeks to complete, giving both parties a chance to see if the outsourcing relationship will work in the long run.
When you outsource to BackStreet Media, you get a team of people who want to be working on your documentation, not just people sitting at a desk collecting a paycheck. Technical writing is our business and we go the extra mile to make sure the end product exceeds your expectations.

Our company builds honest, trustworthy, long term relationships with our customers. Our ability to quickly understand your needs and complete your technical writing project within a given timeframe, staying within the defined budget, gives you an advantage over the competition.

If you’re thinking there must be an easier way to get this done… well, there is. Give us a call today! 320-843-4337……..or email: sales@BackStreetMedia.com.

Technical Writing